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Terms and conditions

The terms and conditions below apply to all purchases made at the Natur-Drogeriet Consumer Webshop.

Contact information

Natur-Drogeriet A/S
Nydamsvej 13-15
8362 Hørning
CVR: 10 61 09 90
Phone: 86 92 33 33
Email: ordre@natur-drogeriet.dk

Shipping

We ship orders on all business days. Orders placed by 12:30 AM (11 AM on Fridays) will be shipped on the same day.

Shipping costs are DKK 39 regardless of shipping partner. Orders exceeding DKK 299 are shipped free of charge. Orders are delivered by our cooperative partners, GLS or PostNord – depending on your choice.

How to order

You add products to your shopping basket and follow the check-out steps. The final step is your order acceptance and payment. Subsequently you will receive an order confirmation at the email address you indicated in your order.

When you enter your order, you have the option to write a comment. Please note that your order may be delayed by a day to allow us to read and act upon your comment.

You may choose to register as a webshop user – but it is not a prerequisite for shopping from the Natur-Drogeriet Customer Webshop. Having a user profile allows you to see your previous orders, create lists of favourite products etc.

Cancellation of orders

If you accept an order by mistake, you may – unless it has already been shipped –  cancel it by sending an email to ordre@natur-drogeriet.dk indicating the order number.

Sold-out situations

If a product is sold out, you must put it on your next order. It will not be shipped to you automatically when it is back in stock.

Withdrawal and order returns

As a consumer, you have a two-week right from your receipt or pick-up of your order to withdraw from your purchase. When you have notified us that you want to withdraw from your purchase you have two weeks to return the products. The following conditions apply:

  • You must not open the product or use it to such an extent that it is impossible for us to resell it. If this is the case, you must pay for the product due to depreciation.
  • Upon request, we will email you a return label (which will ensure that we pay return costs).
  • If the returned products are resellable, you will be refunded within two weeks.
  • Return address:

Natur-Drogeriet
Nydamsvej 13-15
8362 Hørning

Remember to always notify us before you return product(s)

  • In accordance with the departmental order regarding the sale of over-the-counter medicines   under the Danish Medicines Act, section 15, subsection 2, we are not allowed to sell medicines that have been returned from a customer. Hence, we must regard herbal medicines as 100 % depreciated, and you will not receive a refund for such products.

Complaints

The Danish Sale of Goods Act stipulates a two-year complaints right from the day you receive your order. If you want to complain about a product, you must contact us before returning the product.

The most important rule is that you complain about a product as soon as possible. Please contact us on ordre@natur-drogeriet.dk or (+45) 86 92 33 33 to discuss further proceedings.

Situations differ between complaints, and so do solutions. If your complaint is justified, you may have a new product, a refund or a discount.

If we fail to find a mutually acceptable solution, you may enter a complaint with the appropriate tribunal:

                             Center for Klageløsning
                             Nævnenes Hus
                             Toldboden 2
                             8800 Viborg
                             www.forbrug.dk

Complaints can be made via Klageportalen for Nævnenes Hus

If you live in a European Union country outside Denmark, you can complain to the EU Commission Online Dispute Resolution.

Prices and payments

All prices indicated on www.natur-drogeriet.dk are inclusive of VAT. You pay upon completing your order. We accept Visa, MasterCard and MobilePay. The amount will not be withdrawn from your account until the order is shipped from our warehouse.

Payments will be indicated in your account as ‘Natur-Drogeriet A/S’.

Two-factor authentication

For IT security reasons, the EU has adopted two-factor authentication for all online purchases. This implies that you must approve and confirm your payment before your purchase is completed.

Your payment options with Natur-Drogeriet A/S are:

MobilePay

The MobilePay solution is based on two-factor authentication so if you use MobilePay to pay for your Natur-Drogeriet purchases, there will be no changes to the procedure.

VISA/Dankort

If you use your VISA/Dankort, you must approve your payment with NemID. This authentication is easy to perform if you use your NemID code app or your NemID code token.

Please note that the use of a NemID code card is no longer a valid option.

Personal password + text message code

You may also choose to authenticate your purchases with a personal password and an SMS code. The first time you want to authenticate an online purchase (with any online shop), you will be asked to register a personal password and your phone number to your payment card – and confirm your entries with your NemId. You authenticate all subsequent purchases with your password and a one-time authorization code than you receive in a text message.

Privacy Policy and cookies

Naturally, we protect your personal information and do not pass it on to third parties. Click here to see our Privacy Policy.

You leave traces of your movements on different internet sites (cookies). Cookies do not contain any information on credit cards or passwords. However, your username and address may be included in cookies to facilitate online shopping for you. Click here to see how we use cookies.

Updates and data responsibility

Natur-Drogeriet A/S is responsible for updating www.natur-drogeriet.com and for data residing on our website.

The most recent update of terms and conditions took place on February 18, 2021.